WHO WE ARE

Our website address is: https://systechibs.com/

At Systech IBS, we prioritize customer satisfaction and aim to offer a seamless experience with every purchase. Below is our Refund & Cancellation Policy, designed to make your shopping experience transparent and hassle-free:

Systech Refund & Cancellation Policy

1. Order Cancellation

  • You can cancel your order within 24 hours of placing it.
  • Once your order has been shipped, it cannot be canceled.
  • To cancel your order, please contact our customer service team at info@systechibs.com or call us at +91 87793 67408 with your order number.

2. Refund Policy

  • Refund Eligibility: We offer refunds for defective or damaged products only. If you receive a damaged or defective item, please notify us within 7 days of receiving the product.

  • Process for Refunds:

    1. Contact us with a description of the issue and images of the product showing any damage or defects.
    2. Once verified, we will initiate the refund to the original payment method or offer a replacement product, based on your preference.

  • Non-Refundable Products: Please note that certain products, such as clearance or sale items, may not be eligible for a refund.

3. Returns Process

  • We do not accept returns unless the product is defective, damaged, or incorrectly delivered.
  • If applicable, we will provide instructions on how to return the product, and you will be responsible for return shipping charges.

4.Exchange Policy

We do not offer exchanges for products, except in cases where the product is defective or incorrect. In such cases, we will send you a replacement at no additional charge.

5. Processing Time

  • Refunds will be processed within 7-10 business days after we receive the returned product (if applicable).
  • For payments made by card or online transfer, the refund will be credited back to the original payment method. Please note that the time it takes for the refund to reflect in your account depends on your payment provider or bank.

6. Contact Us

For any issues with cancellations, returns, or refunds, please contact us at:

Email: info@systechibs.com
Phone: +91 87793 67408

We strive to ensure your complete satisfaction and will do our best to resolve any concerns promptly.